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Contact CTP Assist

Independent help with your NSW CTP claim. We're not the government, an insurer, a law firm or a medical practice.

Call us, ask for a call-back or send us an email. We help people across NSW by phone and online.

A woman on a phone call, listening intently

Call us

(02) 7238 7379

When we're available

Ask for a call-back online at any time. We usually call back within 1 business day.

Email

info@ctpassist.au

Please don't email health records, ID, or your Medicare, licence or bank details. We'll tell you what's needed when we talk.

Want help with the claim itself? Our start your claim form takes about 4 minutes and tells us what we need to help you.

Ask for a call-back

Tell us your first name, your number and what it's about. We usually call back within 1 business day.

Best time to call (optional)
What's it about? (optional)

Please don't include medical record numbers, Medicare, licence or bank details. Please don't email health records or ID to us; we'll tell you what's needed on the call.

We use these details to call you back and help with your CTP claim, or for a directly related purpose you'd expect. We only share them with a provider you agree to, with the services that run our website, forms and email (some may be outside Australia), or where the law requires. Our Privacy Policy explains how to access or correct your information and how to complain.

Not for emergencies

In an emergency, call 000. For crisis support, call Lifeline on 13 11 14 (24/7).

Feedback or a complaint about our service

Tell us by email at info@ctpassist.au or call us, and we'll look into it. For how we handle your personal information, see our Privacy policy.

Unhappy with how a CTP insurer is treating you? Complain to the insurer first, then the Independent Review Office on 13 94 76.

Before you get in touch

Contact questions

More answers on our FAQs page, or see how it works.

CallStart your claim